Operations Management - Enterprise Resource Planning Metrics

Course overview

This course introduces users to the theory and applications of enterprise resource planning and operational systems and processes. A range of business decision analytics is covered in the course that has as their goal, optimizing economical use of resources and maximizing productivity and efficiency in the firm. Drawing on the recognizable tools, information technology and methods of operations management students will develop an understanding of enterprise planning, analytic models, deterministic methods of analysis, and scrutiny of results.

Outcomes

• Understand and analyse the key concepts in operations management, resource planning, application systems, operations management process tools and frameworks to improve core business processes.
• Analyse and evaluate the role of enterprise resource planning as core to successful operations, and how operational practices contribute to the efficient operations in both service and manufacturing environments.
• Investigate and analyse the core business processes of an organization’s internal and external supply chain interactions to create high-quality outcomes.
• Appraise the use of operations resource planning, modelling and analytical tools to recommend solutions to operational problems.
• Critically evaluate and synthesize information from a wide range of sources to determine research skills, and demonstrate the capacity to document the outcomes in process management with sound analysis and recommendations.

Lessons

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  Operations of an Economic Entity: Enterprise Resource Planning

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  Enterprise Resource Planning: External Priorities

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  Enterprise Resource Planning: Internal Priorities

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  Operational Indicator, KPIs and Metrics

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  Measurement and Presentation Tools