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Course

Customer service in the wholesale and retail environment

  • 1 - 2 hours
  • Magic Lantern

Course overview

In any business, the key to success is retaining your customers and maximising their value. This SAQA-aligned course will help you develop a deeper understanding of business and customer relations, what good customer service entails, and how to resolve basic customer inquiries effectively. If you want to build a reputation your customers can rely on, this is the course for you!

Outcomes

  • Recognise and describe the importance of customer service in a Wholesale and Retail environment.
  • Identify good customer service standards.
  • Illustrate the handling of basic customer queries.
Lessons

  • Introduction to customer service in the wholesale and retail environment

  • Customer service and why it is important

  • The recipe for good customer service

  • Handling basic customer queries

R 360.00

/ Learner

Are you ready to take your employees' training to the next level? Indicate how many employees you would like to enrol in this course, and we'll get back to you.

Estimated cost

R 0.00

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