As the workplace gets more diverse, it is inevitable that conflict and disputes may arise in the workplace. However, knowing how to deal with conflict properly will help strengthen your organisation. In this course, learners will explore conflict resolution and how different people handle conflict differently, as well as constructive and destructive conflict and potential sources of conflict. Learners will gain knowledge on the different conflict management styles and its five basic approaches, with tips on how to improve communication skills when faced with conflict.
Introduction to conflict resolution
The nature of conflict
Conflict management styles
Communication and conflict
Handle and resolve conflict
R 270.00/ Learner
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