Monitor and control reception areas

Course overview

Your reception area is the link between your customers and your business, which is why it is essential to create a positive first impression. Not only does it send the right message about your company, but it also sets the tone for conversations to follow. This course is SAQA-aligned to Unit Standard ID 13928 and covers the maintenance of an office environment, housekeeping principles and standards, and office security. Complimentary access to the Switchboard Etiquette course is included.

Outcomes

• Monitor and maintain a clean and safe reception area as per organisational requirements.
• Monitor the presentation of the reception area.
• Monitor the implementation of security procedures in the reception area.

Lessons

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  Introduction to office management

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  Maintaining an office environment

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  Workplace standards

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  Security in the office